LatestAll updatesDeadlinesCoverageShop checkPricingAboutMy shopGet alerts
CURRENT RULENew YorkRepair / customer rights✓ Human reviewed

Are New York estimates, approvals, invoices, and records complete?

New York repair shops must obtain customer authorization before performing services. If the customer requests a written estimate, the shop must provide one and may not exceed it without permission. Shops must retain specified estimates, work orders, invoices, parts purchase orders, and appraisals for two years.

Quick check

Check recent repair files for required estimates or waivers, customer authorization, added-work approval, itemized invoices, and required record retention.

At a glance
JurisdictionNew York
TopicRepair / customer rights
VerifiedSep 24, 2026
Review cadenceOngoing; re-check forms, authorization, and retention workflow when DMV repair-shop rules change.
When this applies

You perform customer-paid motor vehicle repairs in New York.

Audit recent files for customer authorization before work, requested written estimates, approval before estimate overruns, and two-year retention of the repair documents required by DMV rules.

Official evidence

Source and verification

Verified
Sep 24, 2026
Applies to
All shop types

Quick-reference compliance planning only; not legal advice or an exhaustive statement of every applicable Federal, state, or local rule. Always verify the official source.

Regulatory history

Related New York changes

View state page →
PROPOSEDJun 1, 2026New York Assembly passed proposed changes to dealer warranty and recall reimbursement proceduresNew York franchised dealer service departments should monitor the bill's Senate status and final enacted text. Do not change reimbur…Open update →EFFECTIVESep 1, 2025New York expanded waste-tire fee collection for tire servicesIf your New York shop sells or installs new tires, confirm the $2.50 fee is collected when required, separately stated and reported …Open update →EFFECTIVESep 4, 2024New York expanded dealer warranty and recall reimbursement rulesFranchised service departments should review warranty/recall labor and parts reimbursement rates, repair-order submissions, diagnost…Open update →EFFECTIVEDec 1, 2023New York inspection stations were required to use NYVIP3 equipmentIf you operate a New York inspection station, verify that the station has the appropriate NYVIP3 equipment for each licensed inspect…Open update →